Certificate III in Business

*Description: Course code BSB30115

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Related occupations:

The following occupations relate to this qualification.

Clerical Officer

Clerical Officers perform a range of clerical duties in an office environment. They maintain records, deal with and write correspondence, use computer technology, produce business documents, organise office resources, and manage their own work priorities and financial records.

Customer Service Officer

Customer Service Officers deal with the relationship between a company and its clients. They ensure client needs are met, answer queries, and provide a point of contact within an organisation. They may manage a team of Customer Service Representatives. They resolve complaints and act as mediators in disputes, or direct complainants to the correct department.

Data Entry Operator

Data Entry Operators input and retrieve data, using computerised systems. They may also collect data from clients and colleagues.

Information Officer

Information Officers are responsible for the provision and dissemination of information within an organisation. They may conduct research; provide advice to customers and internal clients; and handle and store records and other forms of business information.

Payroll Officer

Payroll Officers process the payroll for all personnel, and also process payments and direct debits associated with superannuation, sick leave and other claims. They are also often required to assist with other accounting duties and payments processing.

Word Processing Operator

Word Processing Operators transcribe, type, edit and print documents. They use computers with word-processing software applications and printers.

Related industry sectors

The following industry sectors relate to this qualification.

Business Administration

This sector covers the establishment and maintenance of procedures, records, and regulations for commercial activities. For qualifications relating to specific aspects of business administration, use the headings Governance, Human Resource Management, Occupational Health & Safety, Purchasing and Procurement, Quality Auditing, or Recordkeeping.

Customer Service

This sector covers the provision of services to customers before, during and after a purchase.

Government Service Delivery

This sector covers the provision of services by local, state and federal governments.

Human Resource Management

This sector covers the employment of people, the development of resources, and the utilisation of their services.

Legal Administration

This sector covers the administrative aspects of a legal office work environment.

Local Government Administration

This sector covers the administrative tasks of local government.

Entry requirements


Course format

The course will consist of completion and assessment of 12 x units of competency.

*information from the My Skills website: http://www.myskills.gov.au/courses/details?Code=BSB40215