Certificate III in Business
*Description: Course code BSB30115
This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
The following occupations relate to this qualification.
Clerical Officers perform a range of clerical duties in an office environment. They maintain records, deal with and write correspondence, use computer technology, produce business documents, organise office resources, and manage their own work priorities and financial records.
Customer Service Officer
Customer Service Officers deal with the relationship between a company and its clients. They ensure client needs are met, answer queries, and provide a point of contact within an organisation. They may manage a team of Customer Service Representatives. They resolve complaints and act as mediators in disputes, or direct complainants to the correct department.
Data Entry Operator
Data Entry Operators input and retrieve data, using computerised systems. They may also collect data from clients and colleagues.
Information Officers are responsible for the provision and dissemination of information within an organisation. They may conduct research; provide advice to customers and internal clients; and handle and store records and other forms of business information.
Payroll Officers process the payroll for all personnel, and also process payments and direct debits associated with superannuation, sick leave and other claims. They are also often required to assist with other accounting duties and payments processing.
Word Processing Operator
Word Processing Operators transcribe, type, edit and print documents. They use computers with word-processing software applications and printers.
Related industry sectors
The following industry sectors relate to this qualification.
This sector covers the establishment and maintenance of procedures, records, and regulations for commercial activities. For qualifications relating to specific aspects of business administration, use the headings Governance, Human Resource Management, Occupational Health & Safety, Purchasing and Procurement, Quality Auditing, or Recordkeeping.
This sector covers the provision of services to customers before, during and after a purchase.
Government Service Delivery
This sector covers the provision of services by local, state and federal governments.
Human Resource Management
This sector covers the employment of people, the development of resources, and the utilisation of their services.
This sector covers the administrative aspects of a legal office work environment.
Local Government Administration
This sector covers the administrative tasks of local government.
The course will consist of completion and assessment of 12 x units of competency.
*information from the My Skills website: http://www.myskills.gov.au/courses/details?Code=BSB40215